Refund policy

Returns

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, undamaged, and in substantially the same condition in which you received it. Items should include any original components, hardware, and packaging when reasonably possible. You will also need your receipt or other proof of purchase.

To request a return, contact us at alex@vandyneindustrial.com. If your return is accepted, we will provide return instructions and the appropriate return address. Items returned without first requesting a return may not be accepted.

Unless the return is due to a defective, damaged, incorrect, or otherwise nonconforming product, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless the return resulted from an error by VanDyne Industrial.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it. If your product arrives damaged, is defective, or you receive the wrong item, contact us as soon as reasonably possible at alex@vandyneindustrial.com.

Please include your order number and a description of the issue. Photos may be requested to help us evaluate the problem.

If VanDyne Industrial determines that the product is defective, damaged in transit, incorrect, or otherwise does not conform to your order, we will work with you to make it right. Depending on the circumstances, this may include replacement, repair, or refund at no additional cost to you.

Non-Returnable Items

Custom, personalized, or made-to-order products that have been manufactured specifically to a customer's specifications may not be eligible for return unless they are defective, damaged, incorrect, or otherwise do not conform to the order.

Gift cards, if offered, are non-returnable.

If you are unsure whether a particular product is eligible for return, please contact us before returning it.

Exchanges

If you would like a different product, size, configuration, or other variation, please contact us. In most cases, the simplest method is to return the original eligible item and place a separate order for the replacement product.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at alex@vandyneindustrial.com.

Questions

For questions about returns, refunds, damaged products, or order issues, contact alex@vandyneindustrial.com.